Employee Engagement Requires Internal Marketing

 

Apr 17, 2018

By David Gordon

Much has been discussed about employee retention as well as recruitment. While some elements of both are truly in the hands of the employee / candidate, there is a key element that companies do control: their culture. And a key ingredient to achieving the desired culture, and sometimes recapturing it, is employee engagement. Essentially, do your employees / associates / team members, etc. feel connected to your company? Do they feel valued? Appreciated? Recognized? Listened to?

In your hiring and management processes (i.e., your management team and interviewing empathy), are your personnel screeners and internal marketing helping to engage your employees?

Consider the role of marketing

Marketing is supposed to understand the needs of customers, recommend strategies, and then communicate and implement appropriate messaging to create demand for your products and services.

So, in an internal marketing scenario, your marketing team should be working with your HR department and senior management team to coordinate messaging tools and collectively recommend strategies to engage employees to “hear” management’s messaging and management needs to work on the messaging content.

In a recent article in CMO Magazine, Schneider Electric CMO Chris Leong shared how she helps achieve the company’s digital transformation:

Marketing internally to market externally

External transformation doesn’t come without internal change management, however. For Leong, marketing to internal colleagues and educating them on what marketing does and the brand proposition is as important as marketing externally to customers. As transformation lead within the organization, functions within her remit include brand and campaign management, marketing strategy, digital customer experience, sales operations, and the product launch team.

“The first challenge of transformation is ensuring executive sponsorship all the way up from the CEO. Otherwise it ain’t going to happen,” Leong says. “Secondly, we at Schneider believe [transformation is] going to be a hybrid between taking the team on that journey as well as bringing in new competencies from the outside. It’s going to be a combination of both.”

Additionally,

Often, the CMO’s role is to help their CEO “put a stick in the ground first and dragging everybody else along to that level,” Leong says. “If I can align the vision and help the CEO to drag the organization forward and putting that stake further and further out, then I can help rally the businesses to that same mission.”

And in the article she covers what she feels are the top four CMO attributes.

Having led a department focused on employee motivation, internal marketing and organizational design / behaviour for three years, I’ve had experience in developing vision and mission statements, departmental positioning, performance metrics and internal marketing and communications initiatives. Internal marketing to strengthen internal messaging, and engagement strengthens your culture, helps transfer it to new hires, reduces employee turnover, and results in greater customer satisfaction and corporate profitability.

With people being a company’s most important aspect, with your employees being your company’s face to your customers, with every person playing some type of a sales or service role to either an external or internal customer, and with quality employees difficult to come by, engaging your employees is critical to your success. Your marketing team members, who is supposed to be your communications and engagement experts (at least for your customers), need to consider the internal customers and how to help senior management engage them.

On a scale of 1-10, how engaged are your employees with the company? With management vision? In supporting new initiatives? Is it a communications issue.

Are you marketing internally and treating your staff as customers?

David Gordon is President of Channel Marketing Group. Channel Marketing Group develops market share and growth strategies for manufacturers and distributors and develops market research. CMG’s specialty is the electrical industry. He also authors an electrical industry blog, www.electricaltrends.com. He can be reached at 919-488-8635 or dgordon@channelmkt.com.